FAQ

Both our Legacy and Heirloom skillets are 28cm beauties and are handcrafted to last multiple lifetimes. The key difference is in the finish.

Legacy: Think classic cast iron charm. Two surfaces have had our Antique Finish™—the base and the cooking surface. So it's smooth enough to glide on induction, yet with just enough texture to grip your seasoning. A workhorse for everyday cooking.

Heirloom: This is where the magic happens. Our meticulous Antique Finish™ gives it a ceramic-smooth touch and non-stick performance you wouldn't believe. Each one takes hours of hand-polishing, resulting in a pan so beautiful it's practically a work of art.

Absolutely! An average non-stick pan should be replaced annually and costs ~$50 a pop. An Ironclad? From $199 and guaranteed for a whopping 100 years. It's not just good for your tastebuds, it's good for your wallet too.

Think of your cookware like an ingredient—you want the best quality for your food. There are four types of cast iron, but only grey cast iron is ideal for cookware. At Ironclad, we test every pour for purity and we use only food-safe grey cast iron. Unlike some brands that opt for cheaper, lower-grade iron. Always check with your cookware maker about their materials—they owe you that transparency.

A bit of surface rust is normal, especially if it's been drip-drying. It's easily fixed. A good scrub with soap and steel wool, a wipe with an oiled cloth, or even a run through your oven's cleaning cycle will do the trick. If in doubt, re-season it like new—see our tips page for an easy walk through. If that's too hard, we're always here to help. Just get in touch at hello@ironcladpan.com

Absolutely! Our cast iron loves any heat source: induction, gas, electric, BBQ, even a campfire. Just remember, low and slow is the way to go, especially at first. Too much heat too fast can warp the iron. We recommend matching the induction hob size to fit the pan and putting it on low for a minute or two before cranking.

Usually, it's from using a burner that's too small for the base of the pan, or cranking up the heat too quickly. This creates a hotspot that makes the iron expand unevenly. Minor warping often fixes itself as the pan cools. If it's bad, though, it might not go back to perfectly flat. In that case, you're covered. Just contact us at hello@ironcladpan.com

Yes, all Ironclad orders will receive an email order confirmation once an order has been placed online. You will then receive a secondary email notification with your tracking details upon dispatch.

Please ensure you enter your email address correctly at the checkout. Please note, depending on your email settings, your order confirmation may automatically be redirected to your junk or spam folder. If you still do not receive your order confirmation, please contact our Customer Service Team via email hello@ironcladpan.com with your full name, order number and correct email address.

We endeavour to make changes to a customer’s order upon request but we cannot guarantee we will be able to make any requested changes before an order is dispatched. For order enquiries, please contact us via email hello@ironcladpan.com.

With our scanning and inventory system, it has enabled our Warehouse Team to be very efficient in processing, packing and preparing orders for dispatch. Therefore, once you process your order online and click ‘confirm and pay’, after this point we can not guarantee an order can be cancelled.

Unfortunately, items cannot be held or reserved in carts. If an item has dropped out of your cart before checking out and has now sold out, we do apologise for any inconvenience this has caused and we appreciate your understanding.

If on the rare occasion, you receive an incorrect or faulty item please contact our Customer Service Team via email hello@ironcladpan.com.

If you encounter an issue with a product you purchased from a retailer please contact our Customer Service Team via email hello@ironcladpan.com

Please click on 'Notify Me When Available’ on the product page of the item you’re after. Once you input your email address, you will be notified when your desired item returns.

Unfortunately, there are a lot of scam accounts going around which will pretend to impersonate a business to get unsuspecting customers to click links. This will result in them being scammed.

Please ensure on Instagram you only follow @ironcladco. This is our genuine account, and any communication will be through this account only.

If you do come across a different account pretending to be us, please report and block it .